Kingston Call Centre
We offer Solid, Reliable and Affordable Call Center and Business Process Outsourcing services.
Jamaica Call Centre Industry
Jamaica is the 3rd largest Caribbean island with a population of 2.7 million and an English-speaking labor force of 1.29 million. Its close proximity to Miami (one hour) and New York (3 hours) in the Eastern Time zone makes it extremely accessible.
The dedication and work ethic of Jamaicans far surpasses many other countries – the workforce is polished and professional with excellent communication skills.
Several years ago, the Caribbean began to emerge as a sensible and low cost alternative to outsourcing to Asia or India (especially when a smaller number of agents were required) and countries such as Jamaica, Costa Rica and the Dominican Republic began to emerge as top location choices. These countries have recognized that they are greatly in need of attracting jobs in an effort to retain their knowledge based workforces. Jamaica, as an example, recognized that the Business Process Outsourcing (BPO) industry provides a chance to eradicate poverty and increase the country’s standard of living. Jamaica’s sourced services industry directly employs over 13,000 persons – 10,000 in the 28 local and multinational companies offering offshore services and 3,000 in onshore services. The heart of the industry is in Montego Bay; but there are also ICT centers in the capital Kingston and Portmore, the English-speaking Caribbean’s largest middle-income dormitory city (400,000 residents).
Jamaica does have an excellent telecommunications infrastructure. The Fibralink submarine cable network provides enhanced delivery of business and broadband traffic. Jamaica is linked to the Americas Region Caribbean Ring System (ARCOS-1) submarine cable in the Dominican Republic; the link to ARCOS-1 provides seamless connectivity to US, parts of the Caribbean, Central America, and South America. There are two major broadband carriers which provide double redundancy. The liberalization of Jamaica’s telecom industry in 2000 paved the way for more competitive rates in telecom costs. Today there are two major providers of landline services; Cable & Wireless (Lime) and Columbus Communications (Flow) and both offer competitive telecom rates ranging from US$ 4,500 upwards for T1 lines and US$ 35k for DS3 lines. There are 3 Providers of Mobile Services: Lime (C&W), Digicel and Claro, with Claro and Lime offering 3G services.
INBOUND CALL CENTER
OUTBOUND CALL CENTER
BUSINESS PROCESS OUTSOURCING
It goes without saying that we keep our client's information and business processes Confidential.
However, we are currently involved with Appointment Setting, Transfer of Calls to Clients Office, After Hours Call Answering for Radio Station and for a Church and Autocad drawings from Blueprints.
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