Home

Kingston Call Centre

We offer Solid, Reliable and Affordable Call Center and Business Process Outsourcing services.

HELLO

A FEW WORDS ABOUT

THE INDUSTRY

 

 

Jamaica Call Centre Industry

Jamaica is the 3rd largest Caribbean island with a population of 2.7 million and an English-speaking labor force of 1.29 million. Its close proximity to Miami (one hour) and New York (3 hours) in the Eastern Time zone makes it extremely accessible.

The dedication and work ethic of Jamaicans far surpasses many other countries – the workforce is polished and professional with excellent communication skills.

 

Several years ago, the Caribbean began to emerge as a sensible and low cost alternative to outsourcing to Asia or India (especially when a smaller number of agents were required) and countries such as Jamaica, Costa Rica and the Dominican Republic began to emerge as top location choices. These countries have recognized that they are greatly in need of attracting jobs in an effort to retain their knowledge based workforces. Jamaica, as an example, recognized that the Business Process Outsourcing (BPO) industry provides a chance to eradicate poverty and increase the country’s standard of living. Jamaica’s sourced services industry directly employs over 13,000 persons – 10,000 in the 28 local and multinational companies offering offshore services and 3,000 in onshore services. The heart of the industry is in Montego Bay; but there are also ICT centers in the capital Kingston and Portmore, the English-speaking Caribbean’s largest middle-income dormitory city (400,000 residents).

 

Telecommunications

Jamaica does have an excellent telecommunications infrastructure. The Fibralink submarine cable network provides enhanced delivery of business and broadband traffic. Jamaica is linked to the Americas Region Caribbean Ring System (ARCOS-1) submarine cable in the Dominican Republic; the link to ARCOS-1 provides seamless connectivity to US, parts of the Caribbean, Central America, and South America. There are two major broadband carriers which provide double redundancy. The liberalization of Jamaica’s telecom industry in 2000 paved the way for more competitive rates in telecom costs. Today there are two major providers of landline services; Cable & Wireless (Lime) and Columbus Communications (Flow) and both offer competitive telecom rates ranging from US$ 4,500 upwards for T1 lines and US$ 35k for DS3 lines. There are 3 Providers of Mobile Services: Lime (C&W), Digicel and Claro, with Claro and Lime offering 3G services.

 

WHAT WE DO

INBOUND CALL CENTER

SERVICES

 

  • Customer Support
  • Call Answering
  • After Hours Answering
  • Technical Help Desk
  • Inquiry Handling

 

 

OUTBOUND CALL CENTER

SERVICES

 

  • Appoinment Setting
  • Telemarketing
  • InformationVerification
  • Market Survey

 

 

BUSINESS PROCESS OUTSOURCING

 

  • Data Entry
  • AutoCad Drafting
  • Order Taking
  • Email Support

 

 

OUR PROJECTS

 

It goes without saying that we keep our client's information and business processes Confidential.

However, we are currently involved with Appointment Setting, Transfer of Calls to Clients Office, After Hours Call Answering for Radio Station and for a Church and Autocad drawings from Blueprints.

 

 

CONTACT US

P.O. Box 8561,Kingsaton CSO, Kingston, Jamaica

Tel: 1 631-346-4694

© Copyright 2015. All Rights Reserved.